Every line busy. Every call inside the rules.
Parallel dialing that keeps agents talking, compliance that holds the call until it is allowed, and a wall that shows you the whole floor, all on the same lead record as your CRM.
3
dial modes
Preview, power and parallel. Switch per campaign.
3%
abandon cap
Tracked over 30 days, with an abandon message.
8 to 8
texting hours
Messages only send 8am to 8pm in the client's time zone.
5 yrs
consent records
Dialer consent certificates kept with the lead.
Preview, power or parallel. Watch the floor respond.
Switch modes and see lines, contacts and the abandon rate move. In parallel, a second answer goes to another free agent instead of being dropped.
Florida Final Expense
Campaign running
Elena Ruiz
Dialing
Jordan Pierce
On a call
Kevin Tran
Wrap-up
Keisha Monroe
On a call
Malik Johnson
Voicemail dropped
Brianna Foster
On a call
Lines live
4
Dials today
4,863
Contacts today
1,185
Abandon rate, 30 dayscap 3%
0.3%
A simulation of the dialer wall with example agents. Parallel dials up to 20 lines per agent; Vora holds abandonment under the cap.
The supervisor wall, explained
Running campaigns, the 30-day abandon rate, controls and every agent's status, on one screen.
The rules, enforced before anyone dials
Compliance on a call floor is a hundred small checks a day. Vora runs them on every call so nobody has to remember.
Calling windows by state
Each lead carries its state and local time, and the dialer holds it until the window opens.
Do not call, before anyone dials
Imports are scrubbed against DNC lists, and flagged numbers never reach the queue.
Consent that follows the client
Opt-outs are shared across text and phone. STOP is honoured everywhere at once.
Recording disclosures on connect
Played when the call connects, with retention rules for every recording.
Abandoned calls handled
A second answer in parallel mode routes to another free agent instead of dropping.
Reports a regulator can read
Agent, campaign, list, hours, compliance and number health reports, exportable to CSV.
Leads to licensed agents only
Each lead is checked, then handed to the next agent licensed in its state.
Incoming lead 1
Maria Alvarez
FLClean
Kevin Tran
FLGA
1 lead
Brianna Foster
FLTX
0 leads
Jordan Pierce
FLGANC
0 leads
Malik Johnson
TXNC
0 leads
Licensed in FL: Kevin, Brianna, Jordan. Next in turn: Kevin.
Simulated routing with example leads. Licensed states come from each agent's NIPR report.
Texts that wait for morning
Move the send time and see who gets the text now and who waits for 8am their time.
Richard Ingram
Miami
Their time 8:30pm
Held until 8:00am tomorrow
Carol Harmon
Dallas
Their time 7:30pm
Sends now
Daniel Harmon
Denver
Their time 6:30pm
Sends now
Susan Dawson
Los Angeles
Their time 5:30pm
Sends now
At 8:30pm Eastern, 3 of 4 texts send now; the rest wait.
What if Richard replies STOP?
Example recipients. The texting window is 8am to 8pm in the recipient's time zone.
What floor managers ask us
Parallel dialing will drop people and blow the abandon rate.
A second answer routes to another free agent. The abandon rate is tracked over 30 days against the 3% cap, live on the wall.
The dialerLeads go to agents who cannot legally sell in that state.
Routing reads each agent's NIPR licenses. A lead only goes to someone licensed where it lives.
Leads and routingCoaching means standing behind someone's chair.
Listen, whisper, barge in or take over from the wall, and score recorded calls against weighted QA scorecards.
Supervision and QAPut your floor on one system
Tell us how many agents dial and which states you call. During onboarding we set up your dialer numbers and 10DLC registration with you.